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line-height:25.0pt'><b><span style='font-size:16.0pt;font-family:华文中宋'>长宁区绿化市容管理局<span
lang=EN-US>2012</span>年向社会公开承诺</span></b></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
lang=EN-US style='font-size:14.0pt'>&nbsp;</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>为更好地接受社会各界的监督，落实我区</span><span
lang=EN-US style='font-size:14.0pt'>“</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>三高两少</span><span lang=EN-US style='font-size:14.0pt'>”</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>目标，进一步加强绿化市容部门政风行风建设，切实提高工作效率和提升服务水平，长宁区绿化市容管理局郑重承诺如下：</span></p>

<p class=MsoNormal style='margin-top:0cm;margin-right:-5.25pt;margin-bottom:
0cm;margin-left:-5.25pt;margin-bottom:.0001pt;text-indent:28.0pt;line-height:
25.0pt'><span lang=EN-US style='font-size:14.0pt'>1</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>、暴露垃圾管理。发现暴露垃圾适时清除，从现场督察发出指令到责任人到现场开始清除的时间，内环线内不超过</span><span
lang=EN-US style='font-size:14.0pt'>30</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>分钟，外环线内不超过</span><span lang=EN-US style='font-size:14.0pt'>50</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>分钟；中心城区暴露垃圾平均适时清除率不低于</span><span
lang=EN-US style='font-size:14.0pt'>85%</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>。及时处理市民关于暴露垃圾的网上投诉，处理率</span><span lang=EN-US
style='font-size:14.0pt'>100%</span><span style='font-size:14.0pt;font-family:
仿宋_GB2312'>，并做到件件有回音。</span></p>

<p class=MsoNormal style='margin-top:0cm;margin-right:-5.25pt;margin-bottom:
0cm;margin-left:-5.25pt;margin-bottom:.0001pt;text-indent:28.0pt;line-height:
25.0pt'><span lang=EN-US style='font-size:14.0pt'>2</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>、投诉与处理。长宁区市容环境卫生服务中心负责受理市容环卫管理和作业服务问题的投诉，外环线内属于市容环卫管理和作业服务方面的投诉做到</span><span
lang=EN-US style='font-size:14.0pt'>20</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>分钟将投诉个案移送到相关单位，</span><span lang=EN-US style='font-size:
14.0pt'>2</span><span style='font-size:14.0pt;font-family:仿宋_GB2312'>小时内有工作人员到现场，</span><span
lang=EN-US style='font-size:14.0pt'>24</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>小时内进行处理并反馈投诉人。</span></p>

<p class=MsoNormal style='margin-top:0cm;margin-right:-5.25pt;margin-bottom:
0cm;margin-left:-5.25pt;margin-bottom:.0001pt;text-indent:28.0pt;line-height:
25.0pt'><span lang=EN-US style='font-size:14.0pt'>3</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>、城管（拆违）执法。对全区范围内城管（拆违）执法方面的市民诉求做到</span><span
lang=EN-US style='font-size:14.0pt'>“</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>三个二</span><span lang=EN-US style='font-size:14.0pt'>”</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>：</span><span style='font-size:
14.0pt'> </span><span style='font-size:14.0pt;font-family:仿宋_GB2312'>即</span><span
lang=EN-US style='font-size:14.0pt'>20</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>分钟内将投诉个案移送到相关单位，</span><span lang=EN-US
style='font-size:14.0pt'>2</span><span style='font-size:14.0pt;font-family:
仿宋_GB2312'>小时内有工作人员到现场并进行处理，</span><span lang=EN-US style='font-size:14.0pt'>24</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>小时内回复反馈投诉人。</span></p>

<p class=MsoNormal style='margin-top:0cm;margin-right:-5.25pt;margin-bottom:
0cm;margin-left:-5.25pt;margin-bottom:.0001pt;text-indent:28.0pt;line-height:
25.0pt'><span style='font-size:14.0pt;font-family:仿宋_GB2312'>以上承诺欢迎社会各界进行监督。</span></p>

<p class=MsoNormal style='margin-top:0cm;margin-right:-5.25pt;margin-bottom:
0cm;margin-left:-5.25pt;margin-bottom:.0001pt;text-indent:28.0pt;line-height:
25.0pt'><span style='font-size:14.0pt;font-family:仿宋_GB2312'>市容（环卫）投诉电话：</span><span
lang=EN-US style='font-size:14.0pt'>62959392</span></p>

<p class=MsoNormal style='margin-top:0cm;margin-right:-5.25pt;margin-bottom:
0cm;margin-left:-5.25pt;margin-bottom:.0001pt;text-indent:28.0pt;line-height:
25.0pt'><span style='font-size:14.0pt;font-family:仿宋_GB2312'>城管投诉电话：</span><span
lang=EN-US style='font-size:14.0pt'>62198604</span></p>

<p class=MsoNormal style='margin-top:0cm;margin-right:-5.25pt;margin-bottom:
0cm;margin-left:-5.25pt;margin-bottom:.0001pt;text-indent:28.0pt;line-height:
25.0pt'><span style='font-size:14.0pt;font-family:仿宋_GB2312'>拆违投诉电话：</span><span
lang=EN-US style='font-size:14.0pt'>62194511</span></p>

<p class=MsoNormal style='margin-top:0cm;margin-right:-5.25pt;margin-bottom:
0cm;margin-left:-5.25pt;margin-bottom:.0001pt;text-indent:28.0pt;line-height:
25.0pt'><span style='font-size:14.0pt;font-family:仿宋_GB2312'>长宁区绿化市容管理局网站：</span><span
lang=EN-US style='font-size:14.0pt'>http://lhsr.changning.sh.cn/</span></p>

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